常见问题
How can the smart mug of SmartShow remind users to drink?
        
The smart mug of SmartShow can remind users to drink water through flickers of the LED, a built-in buzzer and reminding messages from the phone APP. If you don’t want to be interrupted, you can close the buzzer and the APP message function.
        
Can a smart mug of SmartShow keep the temperature of water?
        
A smart mug utilizes the typical constructional design of a thermos which has a great capability to keep the temperature.
        
Is the material of the smart mug of SmartShow safe and environmental?
        
The smart mug of SmartShow uses Tritan which is widely used for baby bottles in Europe and US. It’s BPA free, light, sturdy, durable, high-temperature resistant, environmental without any smell and antibacterial. So, SmartShow is leading the advanced standards of the industry and let you drink safely.
        
Can a smart mug of SmartShow realize cross-city interactions by shaking it?
        
The smart mug of SmartShow is the only smart mug with a built-in WIFI chip in the industry. So you can interact with your friends of other cities or even of other countries just by shaking your mug. The WIFI chip which is independently researched and developed by SmartShow has low power consumption. Thus, it can collect across-space data, manage it for a whole day, and therefor provide more convenient communications and a longer standby time. Currently, all available smart mugs on the market only support Bluetooth communications because of the limitation of consumption. Although they can standby long, when the distance between the mug and the phone is beyond the communication distance of Bluetooth, the data cannot be collected and transmitted. However, SmartShow has achieved a breakthrough in the technology of WIFI chip of low power consumption.
        
Is it necessary to restore factory settings in case of a system crash?
        
The software system of the smart mug of SmartShow has an automatic resetting procedure in case of any exceptions, thus there won’t be a system crash in all cases.
        
Why doesn’t the LED light shine and have any responses when it’s touched?
        
1. Please charge the mug on the charging base when it’s out of battery.
2. Since the touch sensor is installed in the middle part of the mug, the light will fail to sense the touching movement and shine when it’s held by the up or below part.
        
How can a smart mug of SmartShow record the drinking data and keep it precise?
There is a touch sensor and a 3D accelerometer sensor in the smart mug which can distinguish drinking and pouring movements precisely. And it adopts a capacitive sensor of water level which is a latest patent rather than a traditional pressure sensor. With this technique, the smart mug can detect your drinking volume with an error margin of 2ml to guarantee the accuracy even when the water mug isn’t in a totally horizontal position.
        
What do colors and heights of the LED light mean when the mug is touched?
        
1.When users pour water into the mug and touch it, the LED light will shine in two colors. The blue one represents a temperature below 50, and the red one above 51 . In    order to lower its power consumption, there should be more than 5 seconds before you touch the mug for the next time, or the mug will ignore the frequent operations and    keep the same LED color.
2.The height of LED means the water volume left in the mug. The higher the light is, the more water there is.
        
Why can’t the smart mug of SmartShow connect to the WIFI with the One-key Networking function?
1. Please follow the steps of One-key Networking in the operation instruction;
2. Please check whether the WIFI is open to new instruments. If your router enables the device management function, then you need to ask the network administrator to open     the internet access permission for your mug in order to connect it to WIFI successfully;
3. If the networking fails, please repeat the steps in the operation instruction;
4. Ensure that the router can access the Internet;
5. It’s recommended to use a router of a stronger signal to configure.
        
What is the principle of the water quality detection of the smart mug of SmartShow? And is the result reliable?
There are two titanium probes at the bottom of the inner pot. The probes utilize insert-injection molding process and can transmit precise TDS values in the mug to the processor in real time, and the APP will show the degree of purity. You can drink barreled pure water or drinking water whenever and wherever possible without worries about water quality. When the degree of purity is below 20%, the LED light will stay in red. Currently, there are many quality issues about barreled pure water on the market, and most of drinking water filters fail to change filter cores scientifically in time. SmartShow is your escort.
    
What kind of battery does a smart mug use? How long is the standby time?
        
1.The smart mug of SmartShow utilizes lithium a battery of 1200mAH and can be normally used for more than 2 weeks after a full charging.
2. If the signal is weak or the router gets offline frequently, the power consumption will be increased.
        
What is the capacity of the smart mug of SmartShow? Can it be used for tea or coffee?
        
The capacity of the smart mug of SmartShow is about 360ml. Because the mug will alert when there is solid substance, so it’s not suggested to use this mug for tea or coffee.
        
The smart mug of SmartShow is very good creative present. Can it be customized with a logo?
        
The smart mug of SmartShow can be customized. If your company needs a custom service, please contact us for more details.
        
How many colors are available for smart mugs of SmartShow?
        
There are four colors, white, light blue, pink, and lime green.